Florida investigators have charged a former Progressive Insurance claims adjuster with fraud, alleging that she used claimants’ identities to submit fraudulent auto claims, then pocketed almost $24,000 in settlements.
Kiyuana R. Pasley, 41, of Homestead, was an adjuster at Progressive from 2019 to 2022. She’s now appointed with Integon National Insurance, part of National General Insurance, through 2024, according to the Florida Department of Financial Services’ online adjuster search tool.
The department said Friday that Progressive notified the department’s Division of Investigative and Forensic Services last November that Pasley had allegedly issued fraudulent payments to herself on personal injury protection auto claims. She resigned after the allegations came to light.
An investigation “revealed that Pasley hijacked up to 11 active claims without the knowledge of the insured,” DFS said in a news release. “She added false information to the claims regarding bodily injury, deductibles, and wage loss payments, before diverting the claim funds on the 11 claims to her personal bank accounts.”
Pasley held multiple bank accounts and deposited the ill-gotten gains through smartphone apps and through direct deposit, the department explained. She used her insider knowledge of the process to her advantage, before she resigned from Progressive in October, the state agency said.
Pasley was booked into jail in Miami, but was out of the facility by Friday morning, the inmate center indicated. She could not immediately be reached for comment Friday.
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